Frequently Asked Questions
Everything you need to know about your SLAM gear and orders.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Once shipped, domestic delivery takes 5-7 business days, while international shipping varies by location.
What is your return policy for apparel and magazines?
We accept returns on unworn, unwashed apparel within 30 days of delivery. Please note that collectible magazines and limited-edition drops are final sale and cannot be returned.
Do you ship SLAM merchandise internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees required by their local government.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after placement to request a cancellation by contacting our support team.
Are the jerseys and hoodies true to size?
Our apparel generally follows standard athletic sizing. We recommend checking the specific size chart located on each product page to ensure the perfect fit for your style.
How can I track my package?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your delivery progress in real-time.